Terms and Conditions

March 30th, 2021

Effective Date: 30th March 2021

THESE TERMS AND CONDITIONS CONTAIN A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER THAT IMPACT YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. IF YOU LIVE IN THE KINGDOM OF BAHRAIN, PLEASE READ IT CAREFULLY.

Thank you for visiting a website or application provided by Mohammed Jalal & Sons Cigarettes Department.

Mohammed Jalal & Sons Cigarettes Department has the exclusive distribution rights in Bahrain for the following brands: Dunhill, Vogue, Pall Mall, Lucky Strike (Luckies), B&H, Rothmans, John Player Gold Leaf (JPGL), London, Gold Flake, Vuse and currently operates the following brand: Krish. New brands may be added from time to time by Mohammed Jalal & Sons Cigarettes Department without notice.

MJS CIGARETTES provides certain products and services through: (a) its website including, but not limited to, www.shop.jalal.com and other websites that it may introduce or acquire in the future; (b) various social media accounts including, but not limited to, Facebook, Twitter, Instagram, Pinterest and YouTube; and (c) through MJS CIGARETTES’s various other messaging, telephone and other forms of communications, mobile technologies, applications and services, in each case, as may be updated by MJS CIGARETTES from time to time (collectively, the “MJS CIGARETTES Services“). Your use of the MJS CIGARETTES Services and any of its information, content and services available through the MJS CIGARETTES Services are subject to these terms and conditions (“Terms“), the Privacy Policy, and any applicable site-specific policies included by reference in these Terms.

These Terms are current as of the Effective Date. MJS CIGARETTES reserves the right to change these Terms from time to time. Please consult these Terms from time to time since MJS CIGARETTES may, at any time, and without notice, revise these Terms by updating this posting.

Please read these Terms carefully. By accessing or using the MJS CIGARETTES Services, you are bound by these Terms and any revisions, so you should periodically visit this page to review the current Terms. Access or use of the MJS CIGARETTES Services following any change to the Terms constitutes your agreement to those changes. If, at any time, you choose not to accept the terms of these Terms, you should not access or use the MJS CIGARETTES Services.

You agree that you do not have any rights in the MJS CIGARETTES Services and that MJS CIGARETTES will have no liability to you if the MJS CIGARETTES Services, or any portion thereof, are discontinued or your ability to access or use the MJS CIGARETTES Services is terminated.

Table of Contents

  1. Authorized Users
  2. Account and Passwords
  3. MJS CIGARETTES Policies and Procedures for Purchases
    Delivery Policies
    b.     Images
  4. Legal Notices
  5. Sweepstakes and Contests; Social Media Campaigns
  6. MJS CIGARETTES Content
  7. MJS CIGARETTES Use of User Content
  8. Third Party Content
  9. No Infringing Use
  10. Mobile Capabilities
  11. Security
  12. Communications
  13. Privacy Policy
  14. Binding Arbitration / Class Waiver
  15. Indemnity
  16. Warranty Disclaimer
  17. Limitation on Liability
  18. Limited Time to Bring Your Claim / Trial by Jury
  19. Miscellaneous
  1. Authorized Users. You affirm that you are 21 years of age or older. Indeed, in order to make a purchase through the MJS CIGARETTES Services, you must be 21 and have a valid credit card or other acceptable electronic payment method. Subject to these Terms, you may not use the MJS CIGARETTES Services if you are unable to form a legal binding agreement with MJS CIGARETTES. You agree that you are only authorized to visit or use the MJS CIGARETTES Services for your own personal use and not for any business purposes without a separate agreement in writing with MJS CIGARETTES.

Age verification and/or Commercial Registration is mandatory for the purchase of certain products in our website, for which you might be asked to provide certain documents such as (but not limited to): CPR, CR, Mohammed Jalal & Sons Cigarettes Department will store your shared data, and this might be used in the case of any internal/external audit in alignment with Bahrain’s relevant laws.

  1. Accounts and Passwords. You need to establish an account to use or access certain features of the MJS CIGARETTES Services. During the account registration process, you will be asked to select a unique password. You are solely responsible for protecting the security and confidentiality of your password, as applicable, and are accountable for any activity undertaken through your MJS CIGARETTES account. By logging into the MJS CIGARETTES Services, you represent and warrant that: (a) you are the customer who registered for the MJS CIGARETTES Services; and (b) that you are using the MJS CIGARETTES Services only for permitted purposes. You will immediately notify MJS CIGARETTES by providing notice to MJS CIGARETTES Customer Service at mjscigarettes@jalal.com or call us at 1724 3095 of any unauthorized use of the password or account or any other breach of security. You agree to exit from your account at the end of each session. If you create an account, you represent and warrant that: (i) you will not select or utilize a user name of another person with intent to impersonate that person; (ii) you will not select or utilize a user name in which another person has rights, if you do not have that person’s authorization to use such name; and (iii) you will not select or utilize a user name that MJS CIGARETTES in its sole discretion deems offensive.
  2. MJS CIGARETTES Policies and Procedures for Purchases. By accessing or using the MJS CIGARETTES Services, you agree to the various MJS CIGARETTES policies and procedures for the purchase of the products or goods offered through the MJS CIGARETTES Services which are made part of these Terms.

(a) Delivery Policy:
Currently Mohammed Jalal & Sons Cigarettes products are only delivered within the Kingdom of Bahrain.

We offer standard Next Day Delivery and whenever possible we might be offering for a small additional premium a Same Day Delivery to your selected address. Same Day Delivery requests would be confirmed at the time of purchase.

All orders are subject to product availability. If an item in your order is unavailable, we will deliver you the part of your order that is available.

Delivery costs for your order are non-refundable and are based on the total order value and the type of delivery you choose. The time of delivery for your order may vary due to the delivery location and the quantity of items ordered, and in addition your order may be delivered in separate shipments in the unlikely case items are unavailable. If there is any damage to the items that you ordered on delivery, you must contact us the same day, the day you order is delivered, and call us at 1724 3095.

(b) Images.
MJS CIGARETTES Services use images for display purposes only. Actual products may differ slightly from product images displayed.

  1. Legal Notices. MJS CIGARETTES posts legal notices on pages of the MJS CIGARETTES Services. The MJS CIGARETTES Services may contain references to trademarks, copyrighted materials, technologies, products, processes and software and other proprietary rights of MJS CIGARETTES or other parties. Except as expressly provided in Section 7 of these Terms, no license to or right in any such trademarks, copyrighted materials, technologies, products, processes, software or other proprietary rights is granted to or conferred upon you.
  2. Sweepstakes and Contests; Social Media Campaigns. MJS CIGARETTES may conduct campaigns, contests and sweepstakes through MJS CIGARETTES’s various social media channels and, as part of those campaigns, contests and sweepstakes, MJS CIGARETTES may solicit responses and submissions from you using various popular social media mechanisms used to indicate that you are responding to MJS CIGARETTES. For example, you may respond on Facebook, Twitter or Instagram with a #yesVUSEBahrain or direct your reply to any specific account related to MJS CIGARETTES. By directing those responses and submissions to MJS CIGARETTES, such responses and submissions are considered User Content (as defined in Section 8) under these Terms – and, in addition to the other obligations of Section 8 of the Terms, you agree to grant MJS CIGARETTES a worldwide, non-exclusive, irrevocable, perpetual, royalty-free, sub licensable and transferable license to use, reproduce, distribute, edit, modify, translate, reformat, prepare derivative works based upon, display publicly, perform publicly and otherwise exploit (including but not limited to over the Internet, broadcast television, radio or any other uses or media) such User Content, in whole or in part, including future rights that MJS CIGARETTES (or its successors) may otherwise become entitled to that do not yet exist, as well as new uses, media, means and forms of exploitation throughout the universe exploiting current or future technology yet to be developed to the maximum extent permitted by applicable law.
  3. MJS CIGARETTES Content. Content on the MJS CIGARETTES Services that is provided by MJS CIGARETTES, its employees or its licensors, including original art work, graphics, photographs, images, screen shots, text, music, digitally downloadable files, video clips, trademarks, logos, product and character names, slogans and the compilation of the foregoing (“MJS CIGARETTES Content“) is the property of MJS CIGARETTES or its licensors and is protected in the Kingdom of Bahrain and internationally under trademark, copyright and other intellectual property laws. You are authorized to access and use the MJS CIGARETTES Services and related MJS CIGARETTES Content; provided that: (a) your use of the MJS CIGARETTES Services and MJS CIGARETTES Content as permitted hereunder is solely for your personal, non-commercial use; (b) you will not copy, distribute or transfer any portion of the MJS CIGARETTES Services or MJS CIGARETTES Content on any media without MJS CIGARETTES’s prior written or electronic approval; (c) you will not alter, adapt, reverse engineer, or otherwise modify any part of the MJS CIGARETTES Services or MJS CIGARETTES Content other than as may be reasonably necessary to use that part of the MJS CIGARETTES Services or MJS CIGARETTES Content for its intended purpose; and (d) you will otherwise comply in full with these Terms.
  4. MJS CIGARETTES Use of User Content. Subject to our Privacy Policy, MJS CIGARETTES reserves the right to display advertisements in connection with any content provided by you to MJS CIGARETTES (“User Content“) and to use your User Content for advertising and promotional purposes. You acknowledge and agree that your User Content may be included on the websites and advertising networks of MJS CIGARETTES’s distribution partners and third-party service providers (including their downstream users).
  5. Third Party Content. MJS CIGARETTES has no control over and is not responsible and assumes no liability for: (i) any third party content contained within the MJS CIGARETTES Services; or (ii) the applicable third parties.
  6. No Infringing Use. MJS CIGARETTES respects the intellectual property of others, and MJS CIGARETTES expects its users to do the same. It is MJS CIGARETTES’s policy, in appropriate circumstances and at MJS CIGARETTES’s discretion, to disable or terminate users of the MJS CIGARETTES Services who infringe or repeatedly infringe the copyrights or other intellectual property rights of MJS CIGARETTES or other rights owners.
  7. Mobile Capabilities. The MJS CIGARETTES Services may include certain services available via your mobile phone, including, without limitation: (a) the ability to upload to MJS CIGARETTES websites or applications via your mobile phone; (b) the ability to receive and reply to messages and to send content and messages using text messaging or push notifications; and (c) the ability to access the MJS CIGARETTES Services from your mobile phone (“Mobile Services“). MJS CIGARETTES does not charge for Mobile Services unless otherwise noted; however, your carrier’s normal messaging, data and other rates and fees may still apply. Your carrier may prohibit or restrict certain Mobile Services and certain Mobile Services may be incompatible with your carrier or mobile device. You should check with your carrier to find out what plans are available and how much they cost. By using the Mobile Services you agree that MJS CIGARETTES may communicate with you regarding the MJS CIGARETTES Services and MJS CIGARETTES’s partners by SMS, MMS, text message or other electronic means to your mobile device and that certain information about your usage of the Mobile Services will be communicated to MJS CIGARETTES. You agree that in connection with the Mobile Services for which you are registered, MJS CIGARETTES may send communications to your mobile device regarding MJS CIGARETTES or other parties. Further, MJS CIGARETTES may collect information related to your use of the Mobile Services. If you have registered for Mobile Services, you agree to notify MJS CIGARETTES of any changes to your mobile number and update your account(s) through the MJS CIGARETTES Services to reflect this change.
  8. You shall not violate or attempt to violate the security of the MJS CIGARETTES Services. Violations of system or network security may result in civil or criminal liability. MJS CIGARETTES reserves the right to investigate occurrences which may involve such violations and may involve and cooperate actively with law enforcement authorities in prosecuting users who have participated in such violations.
  9. With respect to all communications with MJS CIGARETTES, including but not limited to feedback, questions, comments, suggestions and the like: (a) you shall have no right to confidentiality in your communications and MJS CIGARETTES shall have no obligation to protect your communications from disclosure; (b) MJS CIGARETTES shall be free to reproduce, use, disclose and distribute your communications to others without limitation; and (c) MJS CIGARETTES shall be free to use any ideas, concepts, know-how, content or techniques contained in your communications for any purpose whatsoever, including, but not limited to, the development, production and marketing of products and services that incorporate such information without any consideration or accounting.
  10. Privacy Policy. Your privacy is important to MJS CIGARETTES. MJS CIGARETTES’s Privacy Policy is incorporated into, subject to and made part of these Terms.
  11. Binding Arbitration / Class Waiver.

(a) You and MJS CIGARETTES agree that all disputes, controversies and claims related to these Terms (including the Privacy Policy, MJS CIGARETTES Services and any order for any product from MJS CIGARETTES) (each a “Claim“), shall be finally and exclusively resolved by binding arbitration as described in this Section, which may be initiated by either party by sending a written notice requesting arbitration to the other party. Any election to arbitrate by one party shall be final and binding on the other.

(b) YOU EXPRESSLY AGREE THAT ANY LEGAL CLAIM, DISPUTE OR OTHER CONTROVERSY BETWEEN YOU AND MJS CIGARETTES ARISING OUT OF OR OTHERWISE RELATING IN ANY WAY TO THE MJS CIGARETTES SERVICES, INCLUDING CONTROVERSIES RELATING TO THE APPLICABILITY, ENFORCEABILITY OR VALIDITY OF ANY PROVISION OF THESE TERMS OR MJS CIGARETTES’S PRIVACY POLICY AND PRACTICES (COLLECTIVELY “DISPUTES“), SHALL BE RESOLVED IN CONFIDENTIAL BINDING ARBITRATION CONDUCTED BEFORE THE COMMITTEE OF ARBITRATION AND DISPUTE RESOLUTION OF THE BAHRAIN CHAMBER OF COMMERCE AND INDUSTRY (“BCCI“), RATHER THAN IN A COURT, AS DESCRIBED HEREIN. THE ARBITRATION WILL BE GOVERNED BY THE BCCI’S COMMERCIAL ARBITRATION RULES AND, IF THE ARBITRATOR DEEMS THEM APPLICABLE, THE SUPPLEMENTARY PROCEDURES FOR CONSUMER RELATED DISPUTES (COLLECTIVELY “RULES AND PROCEDURES“). YOU ACKNOWLEDGE THAT YOU ARE VOLUNTARILY AND KNOWINGLY FORFEITING YOUR RIGHT TO A TRIAL BY JURY AND TO OTHERWISE PROCEED IN A LAWSUIT IN THE KINGDOM OF BAHRAIN.

(c) Payment of arbitration costs will be governed by the BCCI’s fee schedule, unless you are able to show that your portion will be prohibitive as compared to litigation costs, in which case MJS CIGARETTES will pay as much of your arbitration costs as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive as compared to litigation costs. MJS CIGARETTES also reserves the right in its sole and exclusive discretion to assume responsibility for all arbitration costs imposed by the BCCI. Each party agrees to pay its own attorneys’ fees and expenses unless there is a governing statutory provision that requires the prevailing party to be paid attorneys’ fees and expenses.

(d) The arbitration will be conducted in the Kingdom of Bahrain. The arbitrator’s award shall be final and binding on all parties subject to these Terms and may be entered as a judgment in any court of competent jurisdiction.

(e) For more information on BCCI, its Rules and Procedures, and how to file an arbitration claim, you may call BCCI at 1738 000 or visit the BCCI website at www.bcci.bh.

(f) Notwithstanding anything to the contrary herein, to the extent the Dispute arises from:

(i) a violation of your or MJS CIGARETTES’s intellectual property rights in any manner;

(ii) any claim related to, or arising from, allegations of theft, piracy, unauthorized use or a violation of the Computer Fraud and Abuse Act; and

(iii) any claim for equitable relief; then both parties agree that a party may seek injunctive remedies (or an equivalent type of urgent legal relief) in a state or federal court consistent with the “Governing Law” section below, and both parties’ consent to exclusive jurisdiction and venue in such courts. In addition to the foregoing, either party may assert an individual action in small claims court for Claims that are within the scope of such court’s jurisdiction in lieu of arbitration.

(g) To the fullest extent permissible under applicable law, all Disputes shall be resolved by binding confidential arbitration on an individual basis. You expressly agree that no other Disputes shall be consolidated or joined with your Dispute, whether through class arbitration proceedings or otherwise.

(h) YOU AND MJS CIGARETTES AGREE THAT THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED ON A CLASS-ACTION BASIS OR TO UTILIZE CLASS ACTION PROCEDURES, THERE IS NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY OR AS A PRIVATE ATTORNEY GENERAL, AND NO ARBITRATION SHALL BE JOINED WITH ANY OTHER ARBITRATION.

  1. By using any of the MJS CIGARETTES Services, you agree to indemnify and hold MJS CIGARETTES, its subsidiaries, affiliates, officers, agents and other partners and employees harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of: (a) your improper use of such MJS CIGARETTES Services; (b) any User Content provided or used by you; or (c) your violation of these Terms.
  2. Warranty Disclaimer. YOUR USE OF THE MJS CIGARETTES SERVICES IS AT YOUR SOLE RISK. MJS CIGARETTES MAKES NO WARRANTY THAT THE MJS CIGARETTES SERVICES WILL MEET YOUR REQUIREMENTS. ALL MJS CIGARETTES SERVICES INFORMATION IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS, STATUTORY OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, ACCURACY OF INFORMATION CONTENT, OR SYSTEM INTEGRATION. MJS CIGARETTES DOES NOT WARRANT THAT THE MJS CIGARETTES SERVICES WILL BE AVAILABLE OR OPERATE IN AN UNINTERRUPTED, ERROR-FREE OR COMPLETELY SECURE MANNER OR THAT ERRORS OR DEFECTS WILL BE CORRECTED.
  3. Limitation of Liability.TO THE MAXIMUM EXTENT PERMITTED BY LAW MJS CIGARETTES SHALL NOT BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY SPECIAL, EXEMPLARY, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, COSTS OR ATTORNEY’S FEES ARISING OUT OF OR RELATING TO THESE TERMS OR ACCESS TO, USE OF OR THE OPERATION OF THE MJS CIGARETTES SERVICES.
  4. Limited Time to Bring Your Claim / Trial by Jury. You and MJS CIGARETTES agree that any cause of action arising out of or related to the MJS CIGARETTES Services or any MJS CIGARETTES Content including but not limited to any Claim or Dispute must be commenced within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred. To the extent allowed by law, each of you and MJS CIGARETTES waive any right to trial by jury in any Dispute.
  5. Both you and MJS CIGARETTES acknowledge and agree that no partnership is formed, and neither you nor MJS CIGARETTES has the power or the authority to obligate or bind the other. These Terms will be governed by and construed in accordance with the laws of the Kingdom of Bahrain. If any provision of these Terms is determined to be unlawful, void or unenforceable by a tribunal of competent jurisdiction, that provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions. If MJS CIGARETTES fails to act with respect to your breach or anyone else’s breach on any occasion, MJS CIGARETTES is not waiving its right to act with respect to future or similar breaches. These Terms constitute a binding agreement between you and MJS CIGARETTES, and are accepted by you as a condition for your use of the MJS CIGARETTES Services or your account. These Terms constitute the entire agreement between you and MJS CIGARETTES regarding the use of the MJS CIGARETTES Services and the MJS CIGARETTES Content.

Privacy Policy

March 30, 2020

This privacy policy sets out how Mohammed Jalal & Sons Cigarettes Department uses and protects any information that you give us when you use this smartphone application or website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this application, then you can be assured that it will only be used in accordance with this privacy statement. Mohammed Jalal & Sons Cigarettes Department may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We collect information from you when you register on our site, place an order, or fill out a form.

When registering and ordering on our site, as appropriate, you will be asked to enter your: name, e-mail address, delivery address, CPR number which would be used for age verification, CR number, and phone number. Credit Card or Debit Card information will not be stored by us.

What we do with the information we gather.

Any of the information we collect from you may be used in one of the following ways:

  • Age Verification
  • Legal commercial status in case of B2B
  • To personalize your experience
    (your information helps us to better respond to your individual needs)
  • To improve our application/website
    (we continually strive to improve our product and service offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested if required.
  • To send periodic emails
    The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Links to other websites

Our application/website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at mjscigarettes@jalal.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about our products or services or third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information, we are holding on you is incorrect or incomplete, email us as soon as possible, at mjscigarettes@jalal.com. We will promptly correct any information found to be incorrect.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our application/website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our application/website and not to information collected offline.

Your Consent

By using our application/website, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on 30/03/2021.

Delivery and Returns Policy

March 30, 2021

DELIVERY

Currently Mohammed Jalal & Sons Cigarettes products are only delivered within the Kingdom of Bahrain.

We offer standard Next Day Delivery and whenever possible we might be offering for a small additional premium a Same Day Delivery to your selected address. Same Day Delivery requests would be confirmed at the time of purchase.

All orders are subject to product availability. If an item in your order is unavailable, we will deliver you the part of your order that is available.

Delivery costs for your order are non-refundable and are based on the total order value and the type of delivery you choose. The time of delivery for your order may vary due to the delivery location and the quantity of items ordered, and in addition your order may be delivered in separate shipments in the unlikely case items are unavailable. If there is any damage to the items that you ordered on delivery, you must contact us the same day, the day you order is delivered, and call us at 1724 3095.

CANCELLATIONS

Once the order and payment is processed, the order cannot be cancelled.

RETURNS

All sales are final. Contact us at mjscigarettes@jalal.com or call us at 1724 3095 in case you receive a wrong order. We will correct our mistake.

Non-perishable items can be exchanged (a credit note will be provided) within 15 days from the date of purchase if you are not happy with the product. The product needs to be undamaged and in the original packaging and need to be accompanied with the original receipt. Delivery costs for your order are non-refundable and are based on the total order value and the type of delivery you choose, i.e. Standard Next Day Delivery or at an additional premium Same Day Delivery.

Perishable items cannot be returned. If you receive a damaged or defective perishable item, please email us at mjscigarettes@jalal.com or call us at 1724 3095 with the following information:

  • Order number for the item
  • Delivery date
  • Condition of the item at time of delivery
  • Detailed explanation of the issue

 

OTHER QUESTIONS

For any other questions please contact us at mjscigarettes@jalal.com or call us at 1724 3095.